Q: Does AFG Distribution offer free shipping?

A: Our Sales Reps are not allowed to offer any customers free shipping. Customers are responsible for all shipping charges regardless of the size of the order. Ask your Sales Rep for more details about shipping costs—our standard shipping method is UPS Ground unless otherwise requested and pre-arranged. We may offer limited free shipping promotions, so if you see or hear about a free shipping promotion make sure to take advantage immediately as it is not commonly offered.

Q: What is MAP and why is it necessary?

A: Some of the products we carry require our customers to resell at a MAP (Minimum Advertised Price) which is set and required by the manufacturer. We do not set these prices, but are contractually obligated to ensure that our customers maintain MAPs with certain products in order for us to carry these products. We will do our best to inform you of the applicable products and the corresponding MAP with each when you place your order. Violation of MAP requirements may result in termination of your account with AFG Distribution.

Q: Is it legal to sell all of your products in my city/state/country and are there restrictions?

A: All of our customers are responsible for doing researching local laws to determine which of our products are legal to sell and if there are restrictions in your locale. Please do not ask our Sales Reps what is legal to sell in your area as they are not familiar with the different laws in each city/state/country and will be unable to provide you with accurate, up-to-date information.

Q: Why do you need my Tax ID#?

A: We require you to submit your Tax ID# and applicable forms before ordering with our company because as a wholesaler we are required to insure that we are only selling to customers with valid, legal resell capabilities.

Q: How do I sign up for the website and/or start an account with AFG Distribution?

A: On the website: Click the “Log In” link in the upper right hand corner of our website and you will have the option to sign up if you are a new customer, or log in if you have used our website in the past. If you do not remember your password, click the link for “Forgot Your Password” and it will be emailed to you immediately. If you would rather start an account over the phone, simply call in with your Tax ID# handy and one of our sales reps will be happy to assist you so that you can place orders via phone and fax. Please be aware that just because you have started an account over the phone does not mean you will be able to access our website; the only way to view and order products online is by visiting the Sign Up page and creating your own unique website account.

Q: Do you drop ship?

A: No, we do not offer drop shipping at this time and have no plans in the foreseeable future to do so.

Q: Why do you need my Social Security Number and bank account information for a credit application?

A: In order to pull a credit report from Equifax, we must have either your Social Security Number (if you’ve been in business for less than a year) OR 9-digit Federal Tax ID (NOT state). We require your bank account information to further validate that you are currently in business by calling to make sure the bank account is valid.

Q: Do you have damaged or missing items on your order?

A: Try the Online Order Issue Portal. Click HERE to view a quick tutorial video. It's easy, quick and convenient. Please speak with your Account Manager for further assistance. 855-234-4386