Terms & Conditions

AFG Distribution’s catalog and website are intended for wholesale customers who are 18 years of age or older.
All customers are required to provide a tax/resale identification number prior to their first order. Thank you!

NOTICE TO OUR CUSTOMERS: There may be items in this catalog that are subject to local, state, or national regulations, and it is the customer’s obligation to ensure compliance before placing an order. Customers with questions about AFG Distribution’s Terms & Conditions are encouraged to contact a Sales Account Manager by email or by phone during normal business hours. There may be items in this catalog that could be restricted in your city, county, or state. It is the customers’ obligation to check local laws before ordering.

All rights reserved by AFG Distribution. AFG does not allow reproduction of material in part, or in whole, unless authorized by AFG through written or notarized documentation. All advertising and advertised products are void where prohibited. AFG is not responsible for any typographical or photographic errors.

By doing business with AFG Distribution, you hereby agree to these terms & conditions and declare any information you provide is correct and complete.

PHONE: 855-234-4386 or (828) 252-5228
FAX: (828) 236-2658
ONLINE: http://afgdistribution.com

MAILING ADDRESS: 128 Bingham Road Suite 700, Asheville, NC 28806

BUSINESS HOURS: Monday-Thursday 9am to 8pm EST, Friday 9am to 5:30pm EST

MINIMUM ORDER: $200.00 (50 US States & Canada), $500 (all other countries/territories)

Taxes & Exemptions
Laws governing taxes & exemptions vary, and you will be held liable for any tax, interest, and possible penalties imposed by your local jurisdiction if your purchase is not legally exempt or if you fail to pay any due tax. To determine what tax & exemptions are applicable in your particular jurisdiction, please refer to your local tax agency.

New Accounts
New accounts can be created by registering online or by contacting a Sales Account Manager. Initial terms for USA and Canada accounts will be credit card payment. Other international accounts will require wire transfer payment.

Payment Methods
Other methods - such as COD Secure, COD Check, and NET Terms - are available with an approved credit application. Credit applications are available upon request and may take up to 2 weeks to process. Accepted payment methods include Visa, MasterCard, Discover, American Express, Wire Transfer, COD Company Check, or COD Secure Payment. Certain orders are subject to review for limited payment options. Your sales rep will let you know when this is required. All prices and payments are in US Dollars (USD).

Our goal is to ship every order within 2-3 business days. We will make every attempt to meet that goal, but AFG is not liable for shipping delays due to unforeseen circumstances, weather or natural disaster, carrier demand or disputes, domestic/international customs or embargos, or seasonal shipping demand. Special or custom orders may require additional lead time.

Shipping Estimates: Shipping estimates are subject to change based on requested method, destination, product weight and dimensions, or other factors. Shipping estimates do not include COD or Hazmat fees. Orders outside the contiguous United States may require alternate shipping methods. Please contact your Sales Account Manager for more details.

Expedited Shipping: Our process for all Expedited Shipments allows for orders placed prior to 12:00pm (Noon) EST. to be guaranteed to ship by the end of the following business day. Exceptions may include orders totaling over $7500 or orders with specific items associated. Please call your Sales Account Manager for further details.

Shipping Methods
All domestic orders are shipped UPS Ground, all Canada orders are shipped UPS Standard, and all other International orders are shipped UPS Expedited unless otherwise requested. Local customers can arrange pick up at our Asheville warehouse. Customers are responsible for all freight, COD, hazmat, insurance, handling charges, and import fees, taxes, duties, customs charges, etc. associated with international shipments.

Hazmat Shipping Information
All orders containing hazardous materials will incur an additional fee of $33.00 per box containing hazardous materials as charged by UPS and FedEx. AFG Distribution will cover half of any hazmat fees on orders greater than $500, reducing the fee to $16.50 per box containing hazardous materials.

Please note that the hazardous materials fee is charged per box. For example: If an order is packed in three boxes, but only one box contains hazardous materials, only one hazardous materials fee will be charged. If an order is packed in three boxes, and two boxes contain hazardous materials, two hazardous materials fee will be charged. AFG Distribution will always pack hazardous materials in the fewest number of boxes possible, based on the terms set by our carriers. AFG Distribution will always pack Hazardous Materials in the fewest number of boxes allowable, based on the terms set by our carriers. AFG Distribution will only ship Hazardous Materials within the 48 contiguous United States under the D.O.T. Code of FederalRegulations, as outlined in Title 49, Parts 100-185 on Transportation (49 C.F.R.). For more information on Shipping Hazardous Materials, please consult the 2017 UPS Rate and Service Guide (p.7) and the 2017 FedEx Service Guide (p.13).

Hazmat Returns: Due to Federal shipping regulations, including the U.S. Department of Transportation’s Hazardous Materials Regulations (HMR), it is illegal for you to return hazardous materials to AFG Distribution, unless you are an authorized, licensed carrier. As part of our reasonable terms and conditions, you hereby agree to notify AFG Distribution of any shortages, overcharges, damaged items, or any other issue relating to the proper functionality of your hazardous material items within 5 business days of receiving your shipment. AFG Distribution will issue credit for all approve defects, including associated hazardous material charges, reported within this time frame. Any hazardous material discrepancies reported outside of the 5 business days will be approved or denied at the sole discretion of AFG Distribution.

Refused Orders
All refused or unclaimed orders will result in a 10% restocking fee plus all freight charges. If the customer would like the order reshipped, all additional freight charges will be added. If the fault of AFG Distribution, refused orders will be fully credited or reshipped at our expense.

Return Policy
Only manufacturer defects or items damaged during shipping will be authorized for full credit. All returns must be accompanied by a Return Authorization Number - obtainable from your Sales Account Manager - in order to receive full credit or item replacement. Damaged or missing items must be reported within 5 business days of delivery. All other products may be returned to AFG Distribution within 3 months from invoice date. Unless the fault of AFG Distribution, all returned items will incur a restocking fee of 10%, and the customer will be responsible for any shipping charges. Unauthorized returns will not be credited or reshipped. For AFG’s complete return policy, please contact your Sales Account Manager.

Perishable Items Return Policy: AFG will not accept any returns or issue credit on perishable products from our customers. We cannot guarantee the storage or shipping conditions from our customers to AFG, and therefore cannot in good conscious resell this product to other customers. AFG customers are expected to consider this policy and order perishable goods accordingly.

Price Changes
All prices shown are wholesale prices that are subject to change without notice. Sale prices may expire and cannot be combined with any other discounts, coupons, or offers AFG Distribution is not responsible for typographical errors appearing in this catalog, on our website, or in any other publications.

Damages & Shortages
Any order discrepancies must be reported within 5 business days of delivery. All orders leave our warehouse in good condition. If your boxes appear to be opened, re-taped, damaged, or tampered with in any way, you must keep the original boxes and file a claim with the carrier. If your order arrives in good condition but contains damages, shortages, or overages, please contact your Sales Account Manager to file a claim. If it is the fault of AFG Distribution, any damaged or shorted merchandise will be credited or reshipped at our expense. In the case of overages or incorrect merchandise, AFG Distribution will arrange for return shipping.

There may be items in this catalog that could be restricted in your city, county, or state. It is the customers’ obligation to check local laws before ordering.

Other things you'll need to know:

Wholesale Only: We're strictly wholesale. We can only sell to you if you've got a Tax or Resale ID.
Payment Methods: Visa, Mastercard, Discover, American Express, COD Company Check, COD Secure Payment, or Wire Transfer.
Late Fees: AFG reserves the right to charge a 10% late fee if this invoice is not paid in full within 5 days of the due date.
International Orders: Not in the United States? No problem, just be sure to call or e-mail for shipping details.